Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Healths robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Job Summary

The Correctional Health IT Lead Field Service Technician is responsible for the development and implementation of solutions and coordinating the deployment and tracking of IT equipment in all Correctional Health facilities at the Harris County Sheriff's Office (HCSO). Evaluates system capability to determine requirements and to ensure final solutions meet organizational needs and develops requirements to improve the efficiency and utilization of the IT infrastructure. Develops and tests hardware solutions and provides/develops customer training. Works as the liaison between the HCSO, Harris Health, and Universal Services IT teams. Creates training plan for new initiative, ensuring that the Field Service operation is capable of supporting the needs of the user's sites currently and in the future.

Minimum Qualifications

Degrees:
a) Bachelor's Degree or 4 years related experience

Work Experience:
a) Seven (7) Years Work Experience: combined experience in telecommunications, voice, data, and call center or related areas; experience with break fix activities; hardware selections and deployment

Communication Skills:
a) Above Average Verbal Communication (Heavy Public Contact)
b) Writing/Correspondence
c) Writing/ Reports

Proficiencies:
a) MS Excel
b) MS Word
c) Personal Computer

Job Attributes

Knowledge/Skills/Abilities:
a) Analytical Abilities
b) Research Knowledge and Abilities

Work Schedule:
a) On-Call
b) Flexible

Other Special Requirements

Other Requirements: Must be willing to respond to IT related Outages on 24x7 basis or establish a rotating department schedule. Must have strong written and oral communication skills, excellent interpersonal skills, ability to prioritize work efficiently, and good team orientation.