Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Associations Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals Ben Taub, Lyndon B. Johnson and Quentin Mease achieved Pathway to Excellence designation by the American Nurses Credentialing Center.

JOB SUMMARY:


The Patient Care Coordinator (PCC) is responsible for coordinating activities to facilitate patient care including monitoring, maintaining, and promoting patients compliance with disease management, wellness/preventive services, appointments, scheduling, referrals, tests, and follow-up visits. The PCC serves as a point of contact, advocate, and information resource for patient, family, care team, payers, and community resources. The coordinator facilitates patient access to appropriate resources and utilization of available systems and processes. The PCC complies with quality standards and practices necessary to meet outcome targets for patient populations. All of the above reference activities can occur telephonically, in-clinic, and/or in the patients home.



MINIMUM QUALIFICATIONS:

1. Education/Licensure/Specialized Training:

a. Education: Graduate of an accredited school of Nursing.

b. Licensure/Certification:

Current licensure as Licensed Vocational Nurse in the state of Texas.

2. Work Experience: Three (3) years experience in acute or post-acute care.
Previous experience in caring for chronic disease patients preferred.
Previous Care Coordination, Case Management or Home Health experience preferred.

3. Equipment Operated: Computer and other office equipment


SPECIAL REQUIREMENTS:

1. Communication Skills:
Above Average Verbal (Heavy Public Contact)
Bilingual Skills Required. Preferred Language(s): Spanish
Writing /Composing (Correspondence / Reports)

2. Other Skills:
Analytical Medical Terms PC Word Proc.

3. Work Schedule:
Weekends Flexible Overtime Travel 75%

4. Other Requirements:
Strong organizational and interpersonal skills.
Be attentive to details
Ability to communicate proficiently through technology (e.g., email, etc.).
Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
Competent in Microsoft Office to include Excel, Word, PowerPoint, SharePoint and Outlook